Built for the people who run a municipality
Public works crews, municipal leadership and the residents they serve. Three jobs, three views, one request underneath.
Built for Public Works teams
Turn citizen reports into actionable work — without emails, spreadsheets or manual forwarding.
Public Works & Citizen Request Management
See My City for Public Works- Automatic assignment to the department that owns the category, with per-type overrides
- Location-aware requests, pinned to the exact spot on the map
- Work orders — one job, even when ten residents report the same pothole
- Priority management — set at intake and adjustable by your staff, who always have the final say
- Status management — a controlled lifecycle that refuses transitions which make no sense
- Field updates — crews and contractors accept, start and resolve a job on their own screen
- Photo evidence — before-and-after images attached to the job
- Resolution confirmation by the resident who reported it
- Performance dashboards by department, team and category
Give municipal leaders visibility
See what residents are reporting, how teams are responding and where service bottlenecks are happening — all from one dashboard.
- Department performance
- Response time
- Resolution time
- Issue volume
- Geographic trends
- Open vs. resolved requests
- Service performance
Every average carries the sample size behind it, and an empty bucket is shown as empty rather than as a zero.
Book a Municipal DemoMake it easier for residents to be heard
Give residents a simple way to report problems, track progress and know when their issue has been resolved.
Citizen Service Platform
- Report in seconds — a photo, a voice message or a few words
- The location is captured automatically; there is no address to look up
- A tracking code and a live status, with a notification at every change
- Confirm the fix and rate the service — or reopen it in one tap
Residents
My City — From citizen report to municipal resolution.
Report it. Route it. Fix it. Confirm it. Run it free for 90 days and see how it works on your own departments, categories and routing rules.