Resources for municipalities
Everything you need to evaluate My City: how the 90 days actually run, what your procurement file needs, and who to ask.
How the 90 days run
- Weeks 1–2 · Configuration
We set up your departments, your issue categories and your routing rules, and match the map to your municipal boundary.
- Weeks 3–4 · Onboarding
Staff accounts, team structure, and training for the people who will work the inbox every day.
- Weeks 5–11 · Live operation
Residents report, your teams respond, and we stay on a direct line while you tune the routing.
- Week 12 · Review
We hand over your own numbers — volume, response time, resolution time, confirmation rate — and you decide whether to continue.
For your procurement file
The documents an IT, privacy or purchasing lead asks for, in the order they usually ask.
Talk to a person
Trial inquiries, procurement questions, or a walkthrough with your department heads — we reply within one business day.