Roads & pavementPotholes and broken pavement
Cracked asphalt, sunken slabs, crumbling curbs — pinned to the exact spot on the map.
Smart urban services
Report it. Track it. See it fixed.
My City turns a photo from your phone into a work order for the right municipal team — and keeps you in the loop until you confirm the job is done.
- Data stored in Canada
- English and French
- Faces and plates auto-blurred
The My City app on a phone, showing a resident's reports and a map of nearby issues
What you can report
If it is broken on your street, it belongs here.
Eighteen categories of civic issue, each already mapped to the department that owns it. These are six of the most common.
Roads & pavement
Sanitation & wasteOverflowing bins and dumping
Missed collections, illegal dumping, and litter that never seems to get picked up.
Street lightingLights out, or on all day
A dark corner is a safety problem. Report the pole; it goes to the team that maintains it.
Accessibility & sidewalksSidewalks nobody can use
Uncleared snow, blocked ramps, missing curb cuts — the things that decide whether someone can leave the house at all.
Water & drainageFlooding, leaks and blocked drains
Standing water and burst mains, reported before they take out the road underneath them.
Public property damageGraffiti and vandalism
Tagged walls, damaged benches, broken shelters — logged with a photo and a location.
And everything else a city has to look after.
Traffic signs, parks and green spaces, pests, noise, construction safety, transit stops, utilities, public safety — eighteen categories in all. A municipality can rename any of them and re-route where they land.
Built for a city — not adapted for one afterwards.
- 18
- issue categories, routed out of the box
- EN / FR
- every screen, in both languages
- 60 s
- voice reports, transcribed automatically
- 100%
- of resident data kept in the deployment's own region
How it works
Four steps, and none of them is “wait and hope”
From the photo you take to the confirmation only you can give.
You report it
Snap a photo, record up to 60 seconds of voice, or just type. Your location is picked up automatically, and faces and licence plates are blurred before the picture is stored.
We route it
The report is classified, duplicates are merged, and a single work order lands with the department that owns that category. Nobody re-types anything.
You are told
A tracking code and a live status — assigned, in progress, resolved. You get notified at every change instead of having to phone and ask.
You close it
The crew uploads proof of the work. Then it is your call: confirm the fix, or reopen it in one tap if it is not actually done.
The same timeline the resident and the city both see.
One platform
Four groups of people, one source of truth
Everyone involved in fixing a city problem is looking at the same report — not at four systems that disagree.
Citizens
The eyes of the city. They spot and report issues with a photo and a tap, track every report in real time, and grow their citizen score when fixes are confirmed.
Contractors & Teams
The hands of the city. They accept jobs on their phone and upload before-and-after proof of the work.
City Managers
The brain. They watch the map, route work, and keep residents informed through shared project, event and announcement layers, plus emergency alerts.
System Admins
The architects. They manage cities, roles, departments and security across the whole deployment.
For municipalities
Stand up a city in days, not months
One dashboard for the inbox, the map, the departments and the audit trail. Deploy it whichever way your policy allows.
Cloud
Fully managed and hosted by Geoxity — in Canada for this deployment, or in your own data centre on-premise. Automatic updates, scaling and backups — no infrastructure for you to run.
On-premise
Run it inside your own municipal data centre when policy requires it. Same product, same updates, your perimeter.
Data residency is configured per deployment, to meet the law of the country you operate in. On this deployment, all resident data is stored in Canada; automated classification of a report runs in the United States — both are set out in full in our privacy policy.
Pricing
Transparent pricing, scaled to population
Pilot the whole platform free for 90 days. No procurement cycle needed to find out whether it works for you.
Start here
Pilot
Freefor 90 days
Run My City across one of your wards or districts. We help you onboard, train staff, and tune the issue-to-department routing. Includes everything in the Cloud tier.
- Up to 5,000 residents in scope
- Cloud-hosted, white-glove onboarding
- Direct line to Geoxity engineering
- Convert to a paid tier at any time
Cloud
From CA$0.18per resident, per year
Hosted on Geoxity Cloud — in Canada for this deployment. Volume discounts start above 100k residents. Includes a 99.9% uptime SLA, daily backups, and 24/5 support.
- Unlimited citizens, teams, and admins
- All channels: web, iOS, Android
- Per-city configuration & branding
- Audit log + SOC 2 alignment in 2026
On-premise
Customannual licence
Self-hosted inside your municipal data centre when policy requires it. Same source, same updates, your perimeter. We provide the deployment runbook and quarterly version drops.
- Docker Compose or Kubernetes
- Air-gapped install supported
- Quarterly release cadence
- Dedicated upgrade engineer
Nothing quietly falls off a list
A resident photographs a problem. The right team is dispatched, the work is tracked, and the person who reported it decides when it is finished. That last part is the difference.
Talk to us about a pilotFAQ
Questions we get asked
What municipalities and residents ask us most, answered plainly.
What is My City?
A smart urban-services platform. Residents report a problem with a photo and a location; the report is classified, routed to the responsible department, tracked through the work, and closed only when the person who reported it confirms the fix.
Does it cost residents anything?
No. The apps and the web version are free for residents. Municipalities pay for the platform.
Where is our data stored?
Data residency is configured per deployment to meet local law. On this deployment, resident data is stored in Canada, on Canadian cloud infrastructure. Some AI processing — the automatic classification of a report — runs outside Canada, which we disclose in full in our privacy policy along with how to avoid it.
Can we run it on our own infrastructure?
Yes. My City is available as a managed cloud service or as a self-hosted, white-labelled deployment on the municipality's own infrastructure. Both run the same product.
Is it available in French?
Yes. The resident app, the staff dashboard and this site are fully bilingual in English and French, and a municipality chooses which languages it offers.
What do staff use?
A web dashboard: an inbox of incoming reports, a map of where the work is, assignment to the right department and team, and the full timeline of everything that has happened to each report.
Get the app
Start reporting today
The web app works right now, in any browser, on any device. The iOS and Android apps ship with the first pilot launch.
Free for residents, always. Municipalities pay for the platform.
